Important Info

SHIPPING

We'll send you a confirmation email when you order and tracking number when your item is shipped. Every piece is made to order so please allow up to 3 business days for processing.

Please note: Take processing times into consideration when calculating delivery estimates. Express postage does not guarantee express processing (however we will always do our best to post your order as soon as possible!).

Postage cost is calculated at checkout and prices are based on a standard order weight. For large or bulk orders, please contact us via email for a quote.

Domestic Shipping

We deliver nation wide using Australia Post, for delivery estimates please refer to their website.

Standard postage (3 - 6 business days): $7.60 or FREE for all orders over $80.00

Express postage (1 - 2 business days): $10.85 or $3.90 for all orders over $80.00

International Shipping 

We currently deliver internationally to New Zealand, the United States and the United Kingdom. 

Please note: Oh My Gum Designs will not be held responsible for any customs delays or additional government charges/fees/taxes issued upon arrival in your country. These are additional charges and are the responsibility of the buyer only.

RETURNS

For hygiene reasons, we do not offer returns or exchanges for change of mind. If your item arrives faulty or there are any other issues, please contact us directly at ohmygumdesigns@gmail.com and we'll resolve any issues as soon as possible!

WE CARE - AND YOU SHOULD TOO :)

All of our jewellery is assembled by hand in Sydney, Australia. We love supporting fellow small businesses, which is why we source all of our acrylic, earring posts and packaging from Australian suppliers. Plus, our jewellery boxes are 100% recyclable!

You can also shop with a smile knowing $1 from EVERY piece sold is donated to the legends at Bush Heritage Australia who work to protect Australia's rich biodiversity.

We ONLY use surgical grade stainless steel studs, perfect for sensitive ears!

All posts are attached using the strongest and best quality jewellery glue, however if under pressure they come loose simply reattach using superglue - just wait 24 hours for them to dry before wearing.

The acrylic we use is a lightweight, durable and waterproof material however please be careful not to drop your jewellery as it may break. We also only use high quality rings, but under force these may open up. If you notice they are coming loose just tighten with a pair of pliers or similar.